- 801 homes built
- £85,000 granted from Community Fund to 89 organisations
- 2,163 meals distributed to support families and key workers
- 225 sales made
- 1,333 homes into contract
- £147.5m investment in new homes
- £25m invested in existing homes
- 229,083 (87.86%) customer calls answered
- 303 people supported into employment
- £4.6m in extra income secured for 2,508 households
- Supported 99% of customers to sustain their tenancies
- 1.76% end-of-year arrears
- G1/V1 retained
- Leveraged £650,000 of external funding for community and employment programmes
- Two-star accreditation for Outstanding Colleague Engagement from Best Companies
